support · currencyx

quick answers

why is your rate different from my bank's? the rate you see in currencyx is the mid-market rate — the real one banks trade at. your bank adds a margin on top; the rip-off meter estimates that margin so you can pick the cheapest way to pay.
are the fees exact? they're estimates from our fee table (last verified october 2026) and your actual charges can differ. tap "this is wrong" in the meter to tell us.

what's included? unlimited rate alerts, auto travel mode, live activities with dynamic island, point & convert (scan a menu), split & settle, extended charts, custom rates, all themes and icons.
how much is it? $19.99/year with a 7-day free trial (the default plan), $3.99/month, or $34.99 once for lifetime. the subscription auto-renews until cancelled.
how do i cancel? settings → your name → subscriptions on your iphone. cancelling stops the next renewal; you keep pro until the period ends.
restoring purchases — settings → currencyx pro → restore. lifetime purchases are permanent; reinstall and restore anytime.

widget says "updated 3h ago" — open the app once; it refreshes whenever you're online. widgets also reload on their own every 15 minutes while you use your phone.
no live activity? check settings → live activities is on, then pin a destination in travel mode. ios can also pause activities in low power mode.

it didn't detect my trip — detection needs the location permission and "trip suggestions" enabled (settings → travel). you can always switch manually from the convert/travel toggle.
works offline — the cheat sheet, cached rates and fee estimates keep working without a connection; you'll see a "may be outdated" note after 24 hours.

free users get 1 active alert; pro is unlimited. alerts check roughly every minute against live rates and fire once — re-arm them to be notified again.

email paklites@gmail.com and mention what you tapped and what happened. bug reports with a screenshot get fixed fastest.